In an increasingly competitive market, customers today seek a more personal and qualitative services. Iteratonia provides extensive on-going support services to its customers. These services are supplied through a dedicated and highly trained support team who possess considerable knowledge of all hardware and software products. This team follows strict quality standards in the delivery of its services to our customers. The team is kept up-to-date with latest products and applications through an extensive and comprehensive training program. The level of service is chose by you.

The support service is available 9.00 am to 6.00 pm Monday to Friday, excluding Public Holidays.

To open a new support incident you will need the following information which will be requested, this will ensure that the call is allocated to an appropriate Analyst.

  • Company Name
  • Contact Name
  • Phone Number
  • Email address
  • Hardware platform;
  • Operating system and version;
  • Software product + version number;
  • A short description of the problem or questions including information about the Toolbar / Menu option or Action which generated the problem, Error Messages, Peripherals or Data in use;
  • Severity and Impact on operational end users